Telemedicine with Healthway Medical
No more long queues or tiring trips to the doctor when you would rather be resting in bed! With telemedicine, you can access quality healthcare anytime, anywhere. If you need medication, we deliver it directly to your doorstep.
Simply download the Healthway Medical app to speak with your GP, Paediatrician or Psychologist via a teleconsultation. It truly is convenience at the touch of a button, with a range of trusted doctors and specialists available on the app.
Teleconsultation Hours*
Monday - Friday: 08:00 am – 09:00 pm
Saturday, Sunday & PH: 08:00 am – 01:00 pm
*Child specialists and psychologist tele-consultations are appointment-based.
How does it work?
Services
We treat a wide variety of common illnesses such as cough and cold, as well as chronic disease management. MC and medication will also be provided
What conditions can tele-medicine treat?
Common Illnesses
Vomiting
- Flu or Cold
- Cold Sores
- Sinusitis
- Red Eye
- Cough, Sore Throat or Laryngitis
- Diarrhoea
- Rash and Skin Conditions
- Headaches, Giddiness or Dizziness
Chronic Conditions
- Diabetes
- Hypertension (high blood pressure)
- Hyperlipidemia
- Asthma
- Other secondary diseases which may arise from these chronic disease conditions (e.g. Ischemic Disease, Peripheral Artery Diseases etc.)
Learn how the Healthway Medical App can help you!
Consult with our doctors from the comfort and safety of your home, with our easy-to-use platform.
If you need medication, we deliver directly to your doorstep! Stay home and stay safe, let us help you.
Frequently Asked Questions
- This is applicable for existing users who have created a Healthway Medical account, but are new to the Apple sign-in feature, and would like to sign in using an existing Apple ID.
- Once you have clicked on the Apple sign-in button, a pop-up will request to “Share My Email”. Please enable this request to proceed with the sign-in process.
- Go to your iPhone Settings.
- Select your Name.
- Select “Password & Security”.
- Select “Apps using Apple ID”.
- Select the app “Healthway Medical”.
- Select “Stop using Apple ID” for the app.
Doctor video consultation photo-taking and recordings are not allowed by administrators, patients, doctors or other parties. Failure to do so constitutes a violation of the doctor-patient privacy and confidentiality laws and may subject violators to criminal prosecution.
Our video consultation service is suitable for patients with non-emergency illnesses.
Common Illnesses: Fever, Cough, sore throat, or laryngitis, Diarrhoea, Vomiting, Flu, Cold, Sinusitis, Rash and skin conditions, Cold sores, Headache, Giddiness / Dizziness and Red eye
Chronic Conditions: Diabetes, Hypertension, Hyperlipidemia, and other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)
The doctor will assess your history, current symptoms, and any other available information to determine if your condition is suitable for a video consultation.
Our GP teleconsultation service is available in real time. You can select your preferred doctor and proceed with the video consultation with the selected GP.
For Specialist teleconsultation, you can select the specialist via the app and click the ‘Book Appointment’ button to schedule your teleconsultation appointment with the doctor.
The service is available from
Monday – Friday: 08:00 am – 09:00 pm
Saturday, Sunday & PH: 08:00 am – 01:00 pm
You can add your dependents under the Profile section. Under the ‘Profile’ tab, select ‘Family Member’ and add your dependent’s details accordingly.
Your visit details will be available under the ‘Visits & Docs” tab in the app.
Major insurance companies may provide plans that cover medical consultations through video call.
Please check with your insurance provider if your plan covers this.
- For self-collection, please proceed to the clinic assigned to you during their opening hours.
- Bring along your NRIC/FIN card or passport for authentication purposes. This is to ensure that the medication package is collected by the correct patient.
- Upon collection of your medication package, do check to ensure that the name on the medication package is correct.
